Privacy & Cookies Policy

The Protection of Personal Information Act, 2013 (“POPI”) came into effect in its entirety on 1 July 2021. As a result of this, we have several obligations and duties in terms of POPI which we must comply with. The protection of your personal information is a high priority for us and we have taken steps to ensure that your personal information is protected and remains private.  

In addition to this document serving as our privacy policy, this document will also serve as our data subject notification as contemplated in section 18 of POPI. In this regard, this document will inform you of what personal information we collect, why we collect it, how we use it and what safety measures are in place to protect it.  

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule we will only process your personal information if this is required to deliver or offer a service or carry out a transaction. 

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy. 

In this document, any reference to “we”, “us” or “our” is a reference to Shalom Holdings (Pty) Ltd.

If you use our services, you agree that we may process your personal information as explained under this Privacy Policy.  

We may change this Privacy Policy from time to time if the law or our business practices require it.

The version of the Privacy Policy displayed on our website at the time of your interaction with us is the privacy policy which will be applicable.

What is personal information? 

Personal information refers to any information that identifies you or specifically relates to you or your organization. Personal information includes, but is not limited to, the following information about you: 

Age  

Financial history  

Personal views 

Belief 

Gender 

Physical address 

Birth  

Identity number

Physical health 

Biometric 

Language  

Pregnancy  

Colour 

Location information 

Race 

Conscience  

Marital Status  

Religion 

Correspondence 

Mental Health 

Sex 

Criminal history 

Medical History  

Sexual orientation 

Culture 

Name 

Social origin 

Disability  

National Origin 

Symbol 

Education 

Online identifier 

Telephone number 

E-mail address 

Other particular assignment 

Well being  

Employment history  

Personal opinions 

 

Ethnic origin 

Personal preferences 

 

Is the supply of personal information voluntary or mandatory? 

The supply of certain personal information is mandatory, meaning the law requires us to collect this information from you. If you do not supply this information, we cannot comply with our legal obligations. As a result, if this information is not supplied to us, we will be unable to conduct business with you. We collect personal information as is required by the following legislation: 

  • Basic Conditions of Employment Act, No. 75 of 1997,
  • Companies Act, No. 71 of 2008
  • Consumer Protection Act 68 of 2008
  • Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
  • Competition Act, No. 89 of 1998
  • Constitution of the Republic of South Africa Act, 1996
  • The Criminal Procedure Act, No. 51 of 1977
  • Deed Registries Act, No. 47 of 1937
  • Employment Equity Act, No. 55 of 1998
  • Financial Intelligence Centre Act, No. 38 of 2001
  • Identification Act, No. 68 of 1997
  • National Credit Act, No. 34 of 2005
  • Insolvency Act, No. 24 of 1936
  • The Labour Relations Act, No. 66 of 1995
  • Pension Funds Act, No. 24 of 1956
  • Short Term Insurance Act, No. 53 of 1998
  • Skills Development Levies Act, No. 9 of 1999
  • Unemployment Insurance Act, No. 63 of 2001
  • Value Added Tax Act, No. 89 of 1991
  • Electronic Communication and Transactions Act, No. 25 of 2002
  • Patents, Designs and Copyright Merchandise Marks Act, No. 17 of 1941
  • Income Tax Act, No. 58 of 1962
  • Occupational Health and Safety Act No. 85 of 1993
  • Prevention of Organised Crime Act No. 121 of 1998
  • National Payment Systems Act No. 78 of 1998
  • Prescription Act No. 68 of 1969
  • Trademark Act No. 194 of 1993
  • Promotion of Access to Information Act, No. 2 of 2000
  • Protection of Personal Information Act, No. 4 of 2013
  • National Road Traffic Act No. 93 of 1996
  • Standards Act 29 of 1993
  • National Environmental Management Act 107 of 1998
  • Cyber Crimes Act 19 of 2020
  • Engineering Profession Act 46 of 2000
  • Standards Act 29 of 1993
  • National Environmental Management Act 107 of 1998
  • Hazardous Substances Act 15 of 1973
  • Private Security Industry Regulatory Act, No. 56 of 2001

In other instances, the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even when no law imposes the collection of personal information, we may require the personal information to deliver the service to you. As a result, if you do not supply us with the personal information, we will not be able to conduct business with you.

When will we process your personal information? 

We will only process your personal information for lawful purposes relating to our business if one or more of the following applies: 

  • you have consented thereto. 
  • a person legally authorised by you, the law, or a court, has consented thereto. 
  • it is necessary to conclude or perform under a contract, we have with you. 
  • the law requires or permits it.;
  • it is required to protect or pursue your, our or a third party’s legitimate interest. 

What is special personal information? 

Special personal information is personal information about the following: 

Biometric information 

Philosophical beliefs 

Sex life 

Criminal behaviour  

Political persuasion 

Trade union membership 

Ethnic origin 

Race 

 

Health 

Religious beliefs 

 

When will we process your special personal information? 

We may process your special personal information in the following circumstances: 

  • if you have consented to the processing of your special personal information;
  • if as an employee, the information is being used for any Human resource or payroll requirement. 
  • if the processing is needed to create, use, or protect a right or obligation in law;
  • if the processing is for statistical or research purposes and all legal conditions are met;
  • if the special personal information was made public by you;
  • if the processing is required by law;
  • if racial information is processed, and the processing is required to identify you;
  • if health information is processed, and the processing is to determine your insurance risk, comply with an insurance policy or to enforce an insurance right or obligation. 

When and from where we obtain personal information about you? 

We may collect personal information about you from the following sources: 

  • We may collect personal information directly from you;
  • We may collect personal information from a public record;
  • We may collect personal information from an area where you have deliberately made it public;
  • We may collect information about you based on your use of our services or service channels;
  • We may collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys;
  • We may collect personal information from a third party; and
  • We may collect personal information from another source if you give us consent to do so.  

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties. 

The third parties from whom we may collect your personal information include, but are not limited to, the following: 

  • Partners of our company for any of the purposes identified in this Privacy Policy. 
  • your spouse, dependents, partners, employer, and other similar sources whom you have authorised to give us your consent;
  • attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;
  • payment processing services providers, merchants, banks, and other persons that assist with the processing of your payment instructions, like EFT transaction partners. 
  • insurers, brokers, other financial institutions, or other organisations that assist with insurance and assurance underwriting,
  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime; 
  • regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities;
  • trustees, Executors or Curators appointed by a court of law;
  • our service providers, agents and sub-contractors like couriers and other persons we use to offer and provide services to you;
  • courts of law or tribunals. 

Reasons we need to process your personal information. 

We will process your personal information for the following reasons: 

  • to provide you with services and fulfil the transactions we are concluding with you;
  • to market our services to you;
  • to respond to your enquiries and complaints;
  • to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests;
  • to conduct market and behavioural research or to determine your credit or insurance risk;
  • to develop, test and improve services for you;
  • for historical, statistical and research purposes, like market segmentation;
  • to process payment instruments;
  • to create, manufacture and print payment issues (like a payslip);
  • to enable us to deliver documents, or notices to you;
  • for security, identity verification and to check the accuracy of your personal information;
  • to communicate with you and carry out your instructions and requests;
  • for customer satisfaction surveys; and / or;
  • for any other related purposes. 

When how and with whom we share your personal information? 

In general, we will only share your personal information if any one or more of the following apply: 

  • if you have consented to this;
  • if a competent person who you have authorised to consent consents to this;
  • if it is necessary to conclude or perform under a contract, we have with you;
  • if the law requires it; and / or;
  • if it’s necessary to protect or pursue your, our or a third party’s legitimate interest. 

Under what circumstances will we transfer your information to other countries? 

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances: 

  • where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;
  • where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third party that is in your interest. 
  • where you have consented to the transfer; and/or 
  • where it is not reasonably practical to obtain your consent, the transfer is in your interest. 

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied. 

How we secure your personal information 

  • We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable. This includes the following: 
  • keeping our systems secure (like monitoring access and usage); 
  • storing our records securely;
  • controlling the access to our buildings, systems and/or records;
  • safely destroying or deleting records;
  • ensuring compliance with best practice standards. 

How long do we keep your personal information? 

We will keep your personal information for as long as: 

  • the law requires us to keep it;
  • a contract between you and us requires us to keep it;
  • you have consented for us to keep it;
  • we are required to keep it to achieve the purposes listed in this Privacy Policy;
  • we require it for statistical or research purposes;
  • a code of conduct, by law or regulation requires us to keep it; and/or;
  • we require it for our lawful business purposes. 

Take note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer or employee. 

 

 

Our cookie policy 

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone. 

By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics. 

Your duties and rights about the personal information we have about you. 

You must provide proof of identity when enforcing the rights below. 

You must inform us when your personal information changes. 

Please contact our Information Officer to give effect to any of the below rights. 

You have the right to request access to the personal information we have about you by contacting us. This includes requesting: 

  • confirmation that we hold your personal information. 
  • a copy or description of the record containing your personal information; and 
  • the identity or categories of third parties who have had access to your personal information. 

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request. 

Please note that the law may limit your right to access information. 

You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information. 

It important to always ensure you supply us with the most accurate and up to date personal information and also ensure that if your personal information changes, we are updated accordingly.

A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us. 

You may object on reasonable grounds to the processing of your personal information. 

We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you. 

Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems, during this time we may still process your personal information. You must inform us of any objection in writing.  

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible. 

The contact details for the Information Regulator is as follows: 

Email: 

POPIAComplaints@inforegulator.org.za

PAIAComplaints@inforegulator.org.za

Postal Address: 

P.O. Box 31533,

Braamfontein,

Johannesburg,

2017 

Physical Address: 

JD House,

27 Stiemens Street,

Braamfontein,

Johannesburg,

2001.  

How can you get in touch with us? 

For any queries in relation to this letter or our processing of your personal information in general, you can contact our Information Officer and/or Deputy Information Officer at the following details: 

Name: 

Simphiwe Maxwell Gcaba

Contact Number: 

+27 31 630 0333

Email Address: 

Simphiwe@shalomholdings.co.za

Physical Address: 

Heritage House, Block C- Suite 9,

20 Old Main Road

Hillcrest

Kwa Zulu Natal

3610

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Shalom Holdings (Pty) Ltd

Shalom Security Services

Shalom Electrical Services